TERMS & CONDITIONS
We accept payment methods of:
- Credit card (Visa/Mastercard/Union-Pay) or;
- Direct bank transfer
NOTE: We are not liable for surcharges applied by third-party financial institutions such as your bank or Paypal.
We ship NZ-wide and deliveries are between Monday-Friday, 9am-5pm (excluding public holidays). For all orders, signature of the receiver on delivery is required for proof of delivery. Usually dispatch order takes approximately 2-3 days to ship from our warehouse for in stock items and time frame of the delivery depends on the delivery location.
We also offer customer pick-up orders – for any of these orders, the customer is required to wait for a confirmation phone call or email to notify when the goods are ready to be picked up. We will reject customers who come into our warehouse prior to any notification in relation to pick-ups.
NOTE: PO box addresses and parcel lockers are NOT valid for a delivery location.
NOTE: You must reject the delivery if you have a received the damaged item on arrival. Please Do NOT accept the delivery in this situation.
If you have received a damaged item or the packaging has been damaged upon arrival, please contact us right away. You also MUST reject the delivery so that we can help you with a replacement quicker.
RETURNS, REFUNDS, AND CANCELLATION POLICY:
- CHANGE OF MIND: Please note we reserve the right not to accept returns for incorrect choices or change of mind. All return requests in this regard must be within 30 days of purchase and preapproved by Elite Print Solutions. Depending on the product, you will need to pay a minimum 25% restocking fee for non-defective purchases and we will not cover any shipping costs in this regard. We DO NOT accept returns for products cost more than $999. We DO NOT accept returns for products where the original boxes have been opened and / or used.
- FAULTY PRODUCTS: When you receive a faulty device please be in contact with us so we can assist you with our returns process regarding faulty products. All products within warranty, come with a manufacturer warranty therefore the manufacturer must be in contact with you to proceed with a claim. Please ask for the case number or a letter that can be provided to us for further action on your behalf. Please return the faulty item to Elite Print Solutions with all the original box contents.
- After receiving the faulty product: Depending on our availability at the time, a refund or replacement may be available, if the item is deemed as faulty. If the item is not faulty, the customer will be responsible for return costs. Replacements cannot be shipped out or refunds actioned until the return claim has been completed in full in the event the item is not faulty.
We gladly accept returns if you have received an incorrect item or a defective one.
- REFUND POLICY: If the item that you received is faulty and you are after refund, you should expect your refund within 4 weeks. This period allows for transit time, to receive the item from the shipment company which usually takes between 5 to 15 business days. Return processing time of 3 to 5 business days from our end and between 5 to 10 business days for your bank to process the refund.
- CANCELLATION: We reserve the right to charge a minimum of 25% cancellation fee. We also reserve the right to cancel any order, and refund in full if for any reason we cannot fulfil your order.
Due to the current COVID-19 pandemic, we are experiencing delays with the return processing time. However, we try our best to reduce the time as much as possible and will provide updates to the customers.
PRICING AND INVENTORY POLICY:
Pricing advertised on our website is in New Zealand Dollar (NZD). All prices are inclusive of GST. All prices are subject to change without notice. Products advertised on our website could be either; out of stock, on back order, or end of life. The displayed prices of our products may vary with the actual cost of the product, due to the daily supplier cost. Contact us to confirm the pricing and shipping charges. The shipping charges in our website are subject to change based on the delivery locations.